Privacy
Policy.
This Privacy Policy explains how ZelMora collects, uses, stores and otherwise processes personal information when you browse our website, create an account, place an order, contact us or otherwise interact with our services.
We respect the privacy of our customers and visitors. Our aim is to collect and use personal data only where it supports a legitimate, lawful and clearly defined business or customer-service purpose.
Who this Policy applies to
This Privacy Policy applies to visitors, customers, account holders and other individuals who interact with ZelMora through our website, customer support channels, order systems or related online services.
ZelMora is operated by Zelmora Sales And Distribution Private Limited. References to “ZelMora”, “we”, “us” or “our” in this Policy refer to the company operating the ZelMora website and services.
We process personal data in accordance with applicable privacy and data-protection laws in India, including requirements that become applicable to our processing activities from time to time.
Information we may collect
Depending on how you use our website or services, we may collect the following categories of information.
How we collect information
We may collect personal data directly from you, through automated website technologies, or through service providers involved in delivering our services.
- When you create or use a customer account.
- When you add products to your cart or place an order.
- When you provide billing or delivery information.
- When you contact customer support.
- When you submit a return, refund or cancellation request.
- When you subscribe to communications where such an option is provided.
- Automatically through cookies, logs and similar technologies when you use the website.
- Through payment, shipping or other service providers involved in your transaction.
How we use personal data
Personal data may be used for purposes including:
- Creating and managing customer accounts.
- Processing, confirming and fulfilling orders.
- Arranging shipment and delivery.
- Processing returns, cancellations and refunds.
- Providing order tracking and customer support.
- Communicating important order or service updates.
- Detecting suspicious, fraudulent or abusive activity.
- Maintaining website security and functionality.
- Maintaining accounting, tax and business records.
- Understanding website performance and improving products, services and user experience.
- Sending promotional communications where permitted and where required consent has been obtained.
- Meeting legal or regulatory obligations.
Basis for processing
We process personal data only where there is an appropriate basis under applicable law.
Depending on the circumstances, this may include your consent, processing necessary to provide a service you requested, processing for certain legitimate uses permitted by applicable law, or processing required to comply with legal obligations.
Where processing depends on your consent, you may withdraw that consent through the available mechanism or by contacting us, subject to applicable law and processing already lawfully completed.
Payment information
Payments may be processed through third-party payment gateways or financial service providers.
Depending on the payment method selected, your payment provider may independently collect and process information required to authorise or complete the transaction.
We generally receive transaction-related information such as payment status, transaction reference, amount and other information necessary to associate a payment with your order.
You should also review the privacy policy and terms of the payment provider you choose to use.
Cookies & similar technologies
Our website may use cookies, local storage, session technologies and similar tools to operate website features, remember selections, maintain shopping-cart functionality, support account sessions and understand website usage.
Types of cookies may include:
- Essential cookies: required for core website, security, cart or checkout functionality.
- Preference cookies: used to remember certain website preferences.
- Analytics cookies: where used, help us understand website performance and usage.
- Marketing cookies: where used and legally permitted, may support advertising or campaign measurement.
You may manage cookies through available website controls or your browser settings. Disabling essential cookies may affect website functionality.
When information may be shared
We do not disclose personal data indiscriminately. Information may be shared where necessary with parties that help us operate our business and provide services.
- Payment gateways and payment-processing partners.
- Courier, logistics and delivery partners.
- Website hosting, cloud and infrastructure providers.
- Technology, security and website-service providers.
- Professional advisers such as accountants or legal advisers.
- Government, regulatory or law-enforcement authorities where disclosure is legally required.
- Parties involved in a legitimate business restructuring, merger, acquisition or transfer, subject to applicable safeguards.
Service providers are expected to process information only for authorised purposes and subject to applicable contractual and legal requirements.
How long we retain data
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, dispute handling, fraud prevention and legal, taxation, accounting or regulatory requirements.
Retention periods may therefore differ depending on the type of information and the reason for processing it.
When personal data is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
Data security
We take reasonable technical and organisational measures appropriate to the nature of the information and the risks involved in processing it.
Such measures may include access controls, secure communication technologies, system monitoring, software updates, restricted administrative access and safeguards implemented by our service providers.
No website, database, network or electronic transmission can be guaranteed to be completely secure. You should therefore also take reasonable precautions to protect your account credentials and devices.
Your privacy rights & choices
Subject to applicable law and relevant conditions, you may have rights regarding your personal data.
- Request information about personal data being processed.
- Request correction, completion or updating of inaccurate or incomplete personal data.
- Request erasure of personal data where applicable.
- Withdraw consent where processing is based on consent.
- Raise a grievance regarding our processing of your personal data.
- Exercise other rights available under applicable privacy law.
We may need to verify your identity before acting on a privacy request. Certain information may need to be retained where required by law or where another lawful basis for retention applies.
Send privacy-related requests to mohit@zelmora.in .
Children’s privacy
Our online store is intended for persons capable of entering into transactions in accordance with applicable law.
Where personal data of a child is processed and applicable law requires verifiable consent of a parent or lawful guardian, we will seek to comply with those requirements.
If you believe that personal data relating to a child has been provided to us inappropriately, please contact us so that the matter can be reviewed.
Third-party websites & services
Our website may contain links, integrations or services provided by third parties.
We do not control the independent privacy practices of third-party websites or services. When you leave our website or interact directly with another provider, that provider’s privacy policy and terms may apply.
Processing across locations
Some technology or service providers used to operate our website or fulfil services may process or store information using infrastructure located in different jurisdictions.
Where cross-border processing occurs, we will seek to handle such processing in accordance with restrictions, conditions and safeguards applicable under Indian law from time to time.
Changes to this Privacy Policy
We may revise this Privacy Policy to reflect changes in our website, business practices, service providers, technology or legal requirements.
The revised version will be posted on this page with an updated “Last Updated” date. Where required by applicable law, additional notice or consent may be provided.
Contact us about privacy
For questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, contact: