Return
Policy.
We want your ZelMora purchase to arrive as expected. This policy explains when a product may be returned or replaced, the conditions that apply and how an approved return is processed.
Window
Eligible return requests should normally be raised within 7 days from the date the product is delivered.
ZelMora offers a 7-day return or replacement window on eligible products. A return must meet the conditions described below unless a different remedy is required under applicable consumer law.
Our return approach
This Return Policy applies to eligible products purchased directly through the ZelMora website.
Return requests should generally be submitted within 7 days from the date of delivery.
Return approval depends on the reason for the request, the condition of the product and compliance with the applicable requirements in this Policy.
When a return may be eligible
Wrong Product
The product delivered is materially different from the product ordered.
Damaged Product
The product arrives physically damaged through no fault of the customer.
Defective Product
A material manufacturing defect is identified when the product is received.
Size Issue
Where the purchased product has selectable sizes, an eligible size-related return may be requested subject to product condition and availability.
Missing Item
An item or included component that formed part of the purchased product is missing.
Materially Different
The delivered item materially does not match the product description or representation.
Conditions for an eligible return
Unless the return concerns a condition that makes the following requirement unreasonable, returned products should:
- Be unused and unworn.
- Not be washed, altered, ironed, damaged or stained after delivery.
- Retain original product tags and labels.
- Include original packaging where reasonably available.
- Include accessories, components or complimentary items supplied as part of the product.
- Be returned in substantially the same condition in which they were received.
Trying a garment for fit is different from wearing, washing, altering or using it. Please keep tags attached until you decide to keep the item.
Wrong, damaged or defective products
If you receive a wrong, damaged, defective or materially incomplete product, please contact ZelMora as soon as reasonably possible after discovering the issue.
To help us verify the issue efficiently, we may reasonably request information such as:
- Order number.
- Registered customer name or contact information.
- Photographs of the product.
- Photographs of product labels or packaging.
- A brief description of the issue.
- Video evidence where reasonably necessary to understand a disputed condition.
Evidence requirements will not be applied in a way that unlawfully removes remedies otherwise available to a consumer.
When a return may not be accepted
Subject to mandatory rights under applicable law, a return may be declined where:
- The return request is submitted after the applicable return period without a legally valid reason requiring a remedy.
- The product has been worn beyond reasonable fitting.
- The product has been washed, altered, stitched, repaired or modified by the customer.
- The product has been stained, perfumed, damaged or otherwise changed after delivery.
- Original tags have been intentionally removed where they were supplied with the product.
- Parts, accessories or components supplied with the product are missing.
- The damage was caused by misuse, improper handling or failure to follow care instructions after delivery.
- The product was clearly identified before purchase as non-returnable or final sale, where such an exclusion is legally permissible.
A “non-returnable” designation does not override remedies that a customer is entitled to receive under applicable law for defective, damaged, misdescribed or incorrectly supplied goods.
How to request a return
Contact ZelMora
Email us at mohit@zelmora.in with your order details and reason for return.
Share required details
Provide the order number and any photographs or information reasonably required to assess the request.
Return approval
If eligible, we will provide the available return or pickup instructions.
Handover the product
Pack the item securely with the original tags, packaging and included components where applicable.
Inspection & resolution
Once received, the returned item may be inspected before the applicable refund or replacement is processed.
Pickup & reverse shipping
Where reverse pickup is available for your location, ZelMora or its logistics partner may arrange collection of an approved return.
Pickup availability depends on courier coverage and the delivery location.
If reverse pickup is unavailable, we may provide alternative return instructions.
Please hand over only the product approved for return and retain any pickup receipt, acknowledgement or tracking information provided by the courier.
Inspection of returned products
Returned products may undergo a reasonable quality inspection after they are received.
The inspection may verify:
- Product identity.
- Condition of the returned product.
- Original tags and labels.
- Accessories and components.
- Whether the stated defect or damage is reasonably consistent with the return request.
If a return does not satisfy the applicable requirements, we will review the circumstances before determining the available resolution.
Product replacements
Where a replacement is approved, fulfilment remains subject to availability of the requested product, variation or size.
If the required replacement is unavailable, an alternative remedy such as an applicable refund may be offered.
A replacement order may require a new shipment after the original return has been verified.
Refund after an approved return
Where a refund is the applicable resolution, it will generally be initiated after the returned item is received and the return is approved.
Approved refunds are normally processed to the original payment method where technically possible.
After ZelMora initiates a refund, the time required for the amount to appear in your bank account, card, UPI account or other payment method may depend on the relevant bank or payment provider.
For further details, please also review the Refund & Cancellation Policy .
Return shipping charges
Where a return is accepted because ZelMora supplied the wrong product or the product arrived damaged, defective or materially incomplete, the customer will not ordinarily be charged for an approved return pickup arranged by us.
For another discretionary return that is otherwise eligible under this Policy, any applicable reverse shipping charge will be disclosed before the return is processed.
No charge under this section is intended to restrict a remedy that must be provided without charge under applicable law.
Missed or failed return collection
Please ensure that the approved product is packed and available when a return pickup is scheduled.
A pickup may fail if:
- The customer is unavailable at the pickup address.
- The approved product is not ready for handover.
- The pickup address or contact details are incorrect.
- The courier cannot access the location.
- Operational or courier circumstances prevent collection.
Where reasonably possible, another collection attempt or alternative return instructions may be provided.
Your statutory rights remain protected
This Policy describes ZelMora's standard return process. It is not intended to exclude or reduce any consumer remedy or statutory right that cannot lawfully be excluded under applicable Indian law.
Where applicable law gives a customer a remedy that is more favourable than a limitation stated in this Policy, the mandatory legal requirement will apply.
Return support
Contact ZelMora for return or replacement assistance using the details below.