Shipping
Policy.
From order confirmation to doorstep delivery, this Policy explains how ZelMora processes, dispatches and delivers eligible orders across India.
ZelMora works with delivery and logistics partners to deliver customer orders to serviceable locations in India. Delivery dates shown on the website are estimates, not guaranteed arrival dates.
How ZelMora shipping works
This Shipping Policy applies to eligible orders placed directly through the ZelMora website.
After an order is successfully placed and accepted, it enters processing before being handed over to an appropriate logistics or courier partner for delivery.
Shipping availability and delivery time may vary according to product availability, destination, courier coverage, order volume and other operational factors.
Where we deliver
ZelMora currently serves eligible and serviceable delivery locations across India.
Serviceability is determined using the postal code or delivery address entered during checkout.
Certain remote, restricted or temporarily unsupported locations may not be available for delivery.
Courier serviceability may change because of logistics availability, local restrictions, weather, operational conditions or other circumstances.
Processing before dispatch
Most eligible orders are normally processed within 1–2 business days after successful order confirmation.
Processing may include:
- Order verification.
- Payment confirmation where applicable.
- Product availability checks.
- Picking and packing the ordered products.
- Preparing shipping documentation.
- Assigning the shipment to a logistics partner.
Processing periods may be longer during major sales, holidays, exceptional order volumes or operational disruption.
Estimated delivery time
Delivery periods begin after dispatch and depend largely on the destination and courier network.
These periods are estimates and should not be interpreted as guaranteed delivery dates.
Delivery and shipping fees
Any shipping charge applicable to an order will be displayed during the shopping or checkout process before the order is submitted.
Shipping fees may vary depending on factors such as the order value, destination, available promotion or delivery method.
Where a free-shipping promotion applies, its eligibility conditions will be determined by the relevant promotional terms displayed on the website.
From order to doorstep
Order Confirmed
Your order is recorded after successful placement and applicable payment confirmation.
Processing
The ordered products are checked, prepared and packed for shipping.
Dispatched
The shipment is handed over to the assigned courier or logistics partner.
In Transit
The courier transports the shipment toward the customer’s delivery location.
Delivered
The courier completes delivery at the provided shipping address.
Tracking your shipment
Where tracking information is available, shipment status may be communicated through the website, email, SMS, courier updates or other available channels.
Customers can also visit the ZelMora Order Tracking page to check available order information.
Tracking updates are generally provided by the courier network and may occasionally take time to refresh after a shipment changes location or status.
Accurate delivery information
Customers are responsible for providing a complete and accurate shipping address while placing the order.
Please verify:
- Recipient name.
- House, flat or building details.
- Street and locality.
- City and state.
- Correct PIN code.
- Active mobile number.
Incorrect or incomplete information may result in delivery delays, failed delivery or return of the shipment.
Once a shipment has been dispatched, we may not be able to change the delivery address because the shipment is under the courier’s operational control.
Failed or unsuccessful delivery
A delivery attempt may fail if the recipient is unavailable, the address is inaccessible, contact cannot be established or the delivery information is incorrect.
Depending on courier procedures, another delivery attempt may be made.
If delivery cannot be completed after the available attempts, the shipment may be returned to the sender.
If an order is returned because of customer-provided incorrect information or repeated unavailability, any further reshipment may be subject to applicable logistics charges where permitted.
Delays outside normal estimates
Shipment delays can sometimes occur even after an order has been dispatched.
Causes may include:
- Severe weather.
- Courier network congestion.
- Public holidays.
- Transportation disruption.
- Remote destination service limitations.
- Government restrictions or local emergencies.
- Operational or technical issues.
- Incorrect or incomplete shipping information.
Where a meaningful delay is known to us, we will make reasonable efforts to assist with available shipment information.
Parcel damaged during delivery
If a parcel arrives visibly damaged or the product inside is damaged, please contact ZelMora promptly after receiving the order.
We may reasonably request:
- Your order number.
- Photographs of the outer parcel.
- Photographs of the shipping label.
- Photographs of the affected product.
- A short description of the problem.
Eligible damaged-product cases will be handled according to our Return and Refund policies and applicable consumer rights.
One order, multiple shipments
In some situations, products from the same order may be shipped separately.
This may happen because of product availability, warehouse handling, packaging requirements or courier routing.
Multiple shipments belonging to one order may therefore arrive on different dates and may have different tracking references.
Shipment marked lost or undeliverable
If a courier confirms that a shipment has been lost, materially damaged in transit or cannot be delivered, ZelMora will review the order and determine the appropriate resolution.
Depending on the circumstances and product availability, the resolution may include a replacement, reshipment or applicable refund.
A shipment that merely appears delayed in tracking is not automatically considered lost until the courier or logistics investigation reasonably confirms the status.
Cancellation after dispatch
Cancellation is generally easier before an order enters fulfilment or shipping.
Once a shipment has been dispatched or handed to a courier, cancellation may no longer be operationally possible.
Please review the Refund & Cancellation Policy for more information about order cancellation.
Shipping support
If you need help with an order that has been dispatched, contact ZelMora using the details below.